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Designed by and for smaller housing associations; Skills & Projects‘ benchmarking service offers Chief Executives and managers the chance to network, compare and learn from each other.

Delivered by Skills & Projects in partnership with HouseMark, SPBM is a cost-effective system designed specifically to meet the needs of small organisations.

We have 95 subscribers who manage between 80 and 800 homes, and we support five benchmarking clubs in London, the South East and the South West of England.

Members use the SPBM web-application to record details of their own performance and produce comparative reports. The web-application has a library of performance indicators, national standards and clear definitions. Subscribers choose performance indicators that are appropriate for them.

Skills & Projects develop and support benchmarking clubs where members discuss performance and share good practice.

SPBM subscribers have access to the HouseMark website which contains a wealth of searchable information and good practice.

On-line forums put members in touch with a national network of peers facing similar challenges.

Feedback from members has been excellent, and the member organisations clearly value the opportunity to meet and network with colleagues from similar organisations, share ideas and learn from each other.

Benchmarking performance has triggered a number of spin-off activities, such as our salary comparison and resident satisfaction services which are not restricted to benchmarking club members.