• Designed for smaller housing associations
• Compare and learn from similar organisations
• Simple and easy to use
• Affordable both financially and in terms of time
• Reporting for boards, residents and other stakeholders
• 95 members
• Includes affiliate HouseMark Membership

Members use the SPBM web-application to record details of their own performance and produce comparative reports. The web-application has a library of performance indicators, standards and definitions.

Skills & Projects develop and support benchmarking clubs where members discuss performance and share good practice.

Members have access to the HouseMark good-practice website and forums. This includes a wealth of useful resources and information, and puts them in contact with practitioners from over 800 social housing providers.

Skills & Projects provide quarterly and annual performance reports from the comparative data.

Members can also create reports to compare their performance against smaller housing associations nationally or any subset they choose, based on size, region and a range of other profile data.

Members also use SPBM to produce reports for their boards, residents and other stakeholders.SPBM performance data is interfaced to the HouseMark PI Tracking system. Members can access this and compare their performance against this national database of housing providers.

Benchmarking club meetings offer the opportunity to meet with colleagues from similar organisations facing similar challenges, to network, share ideas and to learn from each other. Typically members meet quarterly.

Comparative reports provided by Skills & Projects underpin benchmarking meetings, providing the focus and basis for many of the discussions. Each meeting tends to concentrate on one or two issues, with members taking responsibility for preparing and leading a discussion where they have particular knowledge and experience, or perhaps where their performance appears to be much better than others.

Performance improvement and good practice go hand-in-hand. Our role as facilitators of club meetings means that we can share good practice between clubs.

Skills & Projects work with HouseMark to produce Good Practice materials and reports for the smaller HA sector.

We work with smaller housing associations nationally to maintain our library of performance indicators, standards and definitions. Members are able to select which of these are most useful and relevant to them.

We liaise regularly with HouseMark to ensure that our PIs are in sync with theirs, and exchange performance data via an automated interface between the SPBM database and the HouseMark PI Tracking database, providing our customers (and theirs) with a broader comparative dataset.

SPBM on-line help has clear definitions and worked examples which makes it easy to understand and calculate indicators.

Our members manage between 80 and 800 homes, with most of falling somewhere in the middle.