A must attend event designed for and by smaller housing providers to explore current challenges and opportunities - achieving better value for money; getting the most from performance data; understanding and involving residents in performance scrutiny and benchmarking.
This event is open to all staff and Board members from smaller housing providers.
Date: Wednesday 28 March 2012
Time: 10am to 4pm
Location: HouseMark offices, Coventry
Outline programme
The programme includes sessions on:
- Value for money for smaller housing providers
- Co-regulation, self-assessment and performance benchmarking
- A tenant perspective on performance data
- Resident scrutiny
- Resident satisfaction
- Complaints
- SPBM future developments
Fees
£99 plus VAT including lunch and refreshments
Accommodation
Discounted accommodation near the venue is available the night before at £55 per person. There is also a limited number of rooms at £29.
How to book
To book a place please complete and return the booking form. Joining instructions will be sent out three weeks before the event.
